The Arjade Productions shop sells digital downloads and physical items such as books. Here is what happens if something goes wrong.
DIGITAL DOWNLOADS
A download is yours the moment your payment clears, and there is nothing to post back.
If a file won’t download, won’t open, or arrives damaged
Get in touch and I will fix it. If I can’t, you’ll get a full refund.
If you bought the wrong title, or bought the same thing twice
Let me know within 14 days of your purchase and I’ll swap it or refund you.
If a product isn’t what it said it was
If a product is significantly different from its description, you’re entitled to a refund.
Changing your mind about a download
Because digital files can’t be returned, I can’t usually offer refunds simply for a change of mind once a file has been downloaded. If something about your purchase isn’t right, though, please ask. I’d rather sort it out than leave you unhappy.
PHYSICAL ITEMS (books, prints and other posted goods)
If it arrives damaged or faulty
Send me a photo within 14 days of it arriving and I’ll send a replacement or refund you in full, including postage. You won’t need to post the damaged item back unless I ask.
If it never arrives
If your parcel hasn’t arrived within the delivery time shown at checkout, let me know. I’ll chase it with the postal service and, if it’s lost, send a replacement or refund you.
Changing your mind about a physical item
If you’d like to return an item in new, unused condition, contact me within 14 days of it arriving. Once it’s back with me I’ll refund the item price. Return postage is paid by you in this case, and the original postage isn’t refundable.
Wrong address
Please check your address at checkout. If a parcel comes back to me because of an incorrect address, I can re-send it once the extra postage is covered.
EVERYTHING IN THE SHOP
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a product, you are entitled to a replacement or a refund. Nothing on this page limits those rights.
How to ask for a refund
Use the contact form at https://www.arjade.net/contact.html and include your order number (it’s in your order confirmation email). Refunds are paid back to the way you paid, usually within 5 business days of being approved.
Raymond J. Hicks
Arjade Productions · ABN 61 369 161 638